24/7
Real Support
Every day. Even Sundays at 2am.
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Hi Alex,
It is 2am.
You are checking your phone before bed. Just a quick look at your trades.
Your thumb slips.
You just opened a trade you did not mean to. On something you do not trade. At a size you would never pick on purpose.
Your stomach drops.
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AT MOST BROKERS
You send a help request. You wait until Monday.
Maybe someone reads it. Maybe they don't.
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Here is what we built for that moment.
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24/7
Support
Every single day. Sundays at 2am included.
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4 WAYS TO REACH US
Real people. Not bots. Not recorded messages.
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💬
Live Chat
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✉
Email
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☎
Phone
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S
Skype
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A person who can actually help you fix it.
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🛡
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ON EVERY HANKOX ACCOUNT
Negative Balance Protection
If the market moves hard and fast against you, the most you can lose is the money already in your account.
You cannot go negative. You cannot wake up owing the broker money you do not have.
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That is a rule we wrote into the platform, not a nice-to-have.
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Why does that matter?
Because trading is stressful enough without wondering whether your broker is going to show up when you need them.
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If anything ever feels off, reply to this email.
You will get a straight answer from a real person.
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Talk soon,
The HankoX Team
P.S. Last email tomorrow. It is the only one with a direct ask. And it might be the most important one.
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