What happens to your money after you deposit
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🛡️
100%
Refunded
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Hi there,
Before we ever tell you to deposit, we want to show you one thing: even once your money is in, it's safe.
Most brokers skip this conversation. We'll have it with you up front.
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Start with the part nobody else puts in writing.
Since day one of running HankoX, we've held a 97% stability rate. That's good. It's also not 100%.
Most brokers ignore that last 3%. If their platform glitches and a trade goes wrong, they make you eat the loss. "Systems issues are the trader's risk." We don't do that.
If our platform failed you, we refund 100% of the affected funds. A technical error, a system glitch, an order that didn't execute the way it should have. If it was on us, we cover it.
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Claiming it is simple:
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Your trading account number, so we can pull the order log and see what happened |
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A short screen recording of the issue |
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Send both to support@hankotrade.com or live chat, and we take it from there.
That's the part most traders only find out about after something goes wrong. Now you know it before you've put in a single dollar.
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Now the other half of "safe", getting your money back out.
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Withdrawals are processed within one business day. |
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It's crypto, so once it goes out it's in your wallet in minutes. No 3 to 5 day bank wait. |
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Same method you deposited with, and we don't charge a fee. The network fee is reimbursed. |
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And every account has negative balance protection. You can never lose more than what's in it. The market can't put you in the red.
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So here's where that leaves you. Your money is safe sitting in the account, safe coming back out, and covered if our platform ever fails you.
Want to see exactly how getting your money out works? Here's the full process, start to finish.
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Talk soon,
The HankoX Team
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